![]() “We have learned from the mistakes of the past decade when GameStop failed to adapt to the future of gaming,” he said. The strategy going forward, he said, will be to “embrace rather than run from the new frontiers of gaming.” The new team’s first year running the company “was about starting to turn GameStop into a customer obsessed technology company” with wider offerings, more competitive pricing, faster shipping, stronger customer service and an easier shopping experience, Furlong said. “It is important to stress that GameStop had become such a cyclical business, and so capital-starved, that we have had to rebuild it from within,” Furlong said.
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